In the context of market involution, providing attentive service to customers has become one of the core competencies for businesses to stand firm in the market. For Ublok, serving customers with care is not just a slogan; it is about being genuinely concerned with the urgent needs of our clients.
We are well aware that every inquiry and request for assistance from our customers is a testament to their trust and expectations in us. When customers face urgent problems, we transform into "firefighters." A client served by the Lujin Operations Center needed our swift cooperation to ensure quality and quantity in response to the tight schedule during project installation. The customer service team at the Tianjin factory of the Lujin Operations Center worked closely with the client, actively communicating and coordinating with various departments, successfully ensuring that the panels were delivered to the construction site on time, allowing the client to complete the panel installation and delivery ahead of schedule.
There is no best, only better, when it comes to serving customers. Ublok can only win the hearts of customers in fierce market competition and achieve long-term win-win cooperation with them by consistently adhering to a customer-centric philosophy and continuously improving service levels.